Service Level Agreements & Maintenance Contracts

bizmocom offers Service Level Agreements and Maintenance Contracts not focused on hardware, but on functionality.

Assistance with installation of new software for debugging or new functionality
Troubleshooting, and changing of configurations, including the deployment of workarounds until the bug fixed software is available
Access to competent resources for help in debugging
Experience with error description and documentation of escalation from suppliers and manufacturers
Competent communication with Vendor Support Organizations for enhanced error detection and error correction